Library Assistant

Location: Niagara Falls, ON

Reports To: University Librarian


University of Niagara Falls Canada is an innovation-focused, independent post-secondary institution modeled after special purpose teaching universities. Our mission is to deliver programs that provide students with the applied and theoretical basis for success in the workplace and future academic endeavors. The University is situated in downtown Niagara Falls and its population of international and domestic students will continue to grow substantially. If you are a Library Technician with a strong record of excellent public service, we look forward to hearing from you!

Primary Purpose

Reporting to the University Librarian, the Library Assistant will provide circulation services and a broad spectrum of front-line support. They will work alongside additional Library Assistants, Full-Time Librarians, and UNF Student Assistants.

Specific Responsibilities

The Library Assistant:

  • Delivers and monitors in-person and virtual reference services.
  • Provides assistance at the reference desk in-person and virtually, in a professional manner.
  • Instructs patrons in the appropriate use of information resources.
  • Provides research assistance, and refers in-depth questions to the Librarian.
  • Provides assistance with troubleshooting library equipment and technology, and infrastructure.
  • Refers patrons to Librarians or to other library or campus services.
  • Communicates front line reference service needs to the University Librarian.
  • Delivers outreach reference services to student service centers.
  • Participates in the planning and delivery of orientation for new students.
  • Assists in the planning and delivery of Library events, as well as other campus and community events.
  • Participates in ongoing professional development to maintain a knowledge of current best practices in library services.
  • Engages critically with library resources and systems, notes problems and participates in troubleshooting
  • Assists in the creation and maintenance of digital content for the library website, research guides, and frequently asked questions.
  • Participates in regular one-on-one meetings with the University Librarian.
  • May participate in library and campus committees.
  • Participates in Special Projects: enhancing collections and services; opportunities to grow and develop in other areas.
  • Collaborates with other library staff to provide excellent library service.
  • Other tasks as assigned

Position Requirements

To be successful in the Library Assistant role, an individual must possess, and be committed to developing, maintaining, and demonstrating the following:

Education and Experience:

  • High School completion is required.
  • Diploma from a recognized 2-year Library Technician program is required; academic library experience preferred.
  • Up to two years of library experience, preferably in public service.
  • Knowledge of academic library policies and procedures.
  • Familiarity with an Integrated Library System; familiarity with Ebsco tools is an asset.
  • Ability to work with a minimum of direct supervision, to establish priorities, achieve deadlines, problem solve and function well under pressure.
  • Experience working with international students.
  • Good, general knowledge of library techniques and practices and ability to apply automated/manual procedures and systems.
  • Outstanding oral/written communication and interpersonal skills are imperative; ability to communicate effectively with faculty, staff, students, and the public.
  • Must have good problem solving and organizational skills.
  • A strong commitment to public service.

Assets (Nonessential):

  • Experience using D2L Learning Management System
  • Knowledge of the Copyright Act of Canada and principles of fair dealing by postsecondary institutions in Canada
  • Knowledge of Sharepoint, Microsoft 365, or comparable collaborative applications
  • Knowledge of video conferencing software for remote meetings

To be successful in this role you will be:

  • Adaptable
  • Approachable
  • Possess a positive attitude
  • Problem solver
  • Resourceful

An equivalent combination of education, experience, skills, knowledge and abilities may be considered.

Condition(s) of Employment:

o Must be legally entitled to work in Canada.

Diversity and Inclusivity Statement

University of Niagara Falls, Canada (UNF) is strongly committed to equity, diversity, and inclusivity within its community and especially welcomes applications from racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

University of Niagara Falls, Canada recognizes that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

If you require any accommodations at any point during the application and hiring process, please contact